Refund policy

At Nooroma - Noor with Aroma every fragrance is crafted to create a memorable experience. Due to the personal and hygienic nature of perfumes, we maintain a careful and transparent return policy.

Please read the following terms carefully before making a purchase.

1. Returns

Because perfumes are personal-use products, we do not accept returns once the product has been opened or used.

However, we accept returns only in the following cases:

  • You received a damaged product

  • You received the wrong product

  • The product was missing from your order

To request a return, you must:

  • Contact us within 48 hours of delivery

  • Share clear photos and unboxing video proof of the product

  • Ensure the product is unused and in original packaging

Requests without proper proof may not be approved.

2. Damaged or Incorrect Items

If you receive a damaged or incorrect item:

  1. Email us at export@nooroma.com

  2. Include your Order Number

  3. Attach photos and unboxing video

  4. Mention the issue clearly

After verification, we will:

  • Offer a replacement (if available), OR

  • Issue a refund to your original payment method

3. Refund Process

If your refund is approved:

  • Refunds are processed within 5–7 business days

  • Amount will be credited to your original payment method

  • Shipping charges (if applicable) are non-refundable

Please note: Bank processing time may vary.

4. Non-Returnable Items

We do not accept returns or refunds for:

  • Opened or used perfumes

  • Change of mind

  • Fragrance preference issues

  • Minor packaging variations

  • Sale or discounted items

5. Cancellation Policy

Orders can only be cancelled within 15min of placing the order.
Once the order is processed or shipped, cancellation is not possible.